Last updated: September 2026
Enquiry form. When you send us an enquiry, we collect the details you provide: name, company, business email, country, product interests, estimated quantity and your message.
Technical data. Like most websites, we may log basic technical information (e.g. browser type, pages visited, approximate region) to keep the site secure and improve performance.
We do not sell personal data, and we do not collect payment card data on this website.
We process enquiry data to respond to you — to answer questions, send specifications and samples, prepare quotations and, if you wish, proceed with an order. The legal basis is your consent and our legitimate interest in answering business enquiries.
Technical data is used for site security and analytics. We do not use your data for automated decision-making or profiling.
We share enquiry data only with service providers necessary to operate this website and our communication (e.g. the form delivery service that forwards enquiries to our email inbox), and — only if you become a customer — with our certified partner facility and logistics providers to fulfil orders. We never sell your data.
Enquiry data is kept for as long as needed to handle your request and, if you become a customer, for the duration of our business relationship plus applicable legal retention periods. You may ask us to delete it at any time.
Depending on your location, you may have the right to access, correct, export or delete your personal data, to object to or restrict processing, and to lodge a complaint with your local data protection authority (in the EU/EEA: the authority of your country of residence).
To exercise any of these rights, email us at sales@mountainwhispertea.com — we respond within 30 days.
This website does not set advertising or tracking cookies. If we later add analytics that store cookies for visitors in Europe, we will ask for your consent before doing so, in line with GDPR.
Our website is hosted with an international provider, so technical data may be processed outside your country. We rely on appropriate safeguards (such as standard contractual clauses) for any such transfers. Enquiry data you send to us is handled by us in China and by our email services provider.
Data controller: Kunming Shanzhongyu Trading Co., Ltd., Yunnan, China. Privacy questions: sales@mountainwhispertea.com.
